All children must be accompanied by an adult. The accompanying adult must supervise their children at all times.
Only children 12 years and under are permitted to play
The height restriction is 5’2″
No access will be permitted to Funsters without pre payment or payment on arrival, this is for both children and adults
Test and trace information must be given or QR codes scanned to check in
Anybody who is unwell should not visit
Everybody on arrival should sanitise their hands and sanitise your hands frequently throughout your visit
We ask you leave Funsters promptly at the end of your play or party session
Funsters reserves the right to ask people to leave
Promotions may be withdrawn at the discretion of Funsters
It is forbidden to smoke, vape and consume alcohol or drugs on our premises
Climbing on the outside of the playframe is strictly forbidden
We recommend long sleeves and trousers to be worn and avoid clothes made of man-made fibres
Adults are asked to check children are not carrying items in their pockets before entering to play and not wearing pinned badges or school ties
Antisocial behaviour is not tolerated – guilty parties may be asked to leave. Please do not try to deal with a situation yourself
CCTV operates within the playcentre and may be used for the purpose of prosecution
Report all accidents to a member of staff
Report all spillages to staff
Party poppers and confetti are not allowed
Mascots, character visits and outside entertainers are not permitted on site unless provided by Funsters. Funsters will deny access to any of these on arrival
Safety first, do not bring a knife or a method to light candles
Electrical equipment cannot be plugged in at Funsters unless proof of up to date PAT testing is shown and agreed with management
Nappy changing facilities are provided
No chewing gum allowed
Only food, drink and confectionary purchased from Funsters can be consumed on our premises. This includes birthday cakes.
Refunds
Deposits and payments for parties are non-refundable. Any payments made above the minimum amounts will be treated as deposit monies and are also non-refundable
In the event of cancellation of a party by you, for whatever reason refunds will not be given however it may be transferred to another booking. The transferring of funds to a different booking attracts a £10 admin charge
In the event of cancellation of a party or play session by Funsters, for example due to COVID-19 restrictions or essential maintenance, a transfer or refund will be offered
Purchased event tickets are non-refundable
Event tickets/play purchased online are non-refundable under any circumstance
Play purchased on-line is non-refundable however it may be credited to another day. However this needs to be done prior to the day booked and requested via email to Funstersplaycentres@googlemail.com
Our refund policy works alongside our rules of play and party terms and conditions
