Terms and conditions

Playing and operating safely

 

Rules of visiting

  • All children must be accompanied by an adult. The accompanying adult must supervise their children at all times.
  • Only children 12 years and under are permitted to play
  • The height restriction is 5’2″
  • No access will be permitted to Funsters without pre payment or payment on arrival, this is for both children and adults
  • Test and trace information must be given or QR codes scanned to check in
  • Anybody who is unwell should not visit
  • Everybody on arrival should sanitise their hands and sanitise your hands frequently throughout your visit
  • We ask you leave Funsters promptly at the end of your play or party session
  • Funsters reserves the right to ask people to leave
  • Promotions may be withdrawn at the discretion of Funsters
  • It is forbidden to smoke, vape and consume alcohol or drugs on our premises
  • Climbing on the outside of the playframe is strictly forbidden
  • We recommend long sleeves and trousers to be worn and avoid clothes made of man-made fibres
  • Adults are asked to check children are not carrying items in their pockets before entering to play and not wearing pinned badges or school ties
  • Antisocial behaviour is not  tolerated – guilty parties may be asked to leave. Please do not try to deal with a situation yourself
  • CCTV operates within the playcentre and may be used for the purpose of prosecution
  • Report all accidents to a member of staff
  • Report all spillages to staff
  • Party poppers and confetti are not allowed
  • Mascots, character visits and outside entertainers are not permitted on site unless provided by Funsters. Funsters will deny access to any of these on arrival
  • Safety first, do not bring a knife or a method to light candles
  • Electrical equipment cannot be plugged in at Funsters unless proof of up to date PAT testing is shown and agreed with management
  • Nappy changing facilities are provided 
  • No chewing gum allowed
  • Only food, drink and confectionary purchased from Funsters can be consumed on our premises. This includes birthday cakes.

Refunds

  • Deposits and payments for parties are non-refundable. Any payments made above the minimum amounts will be treated as deposit monies and are also non-refundable
  • In the event of cancellation of a party by you, for whatever reason refunds will not be given however it may be transferred to another booking. The transferring of funds to a different booking attracts a £10 admin charge
  • In the event of cancellation of a party or play session by Funsters, for example due to COVID-19 restrictions or essential maintenance, a transfer or refund will be offered
  • Purchased event tickets are non-refundable
  • Event tickets/play purchased online are non-refundable under any circumstance
  • Play purchased on-line is non-refundable however it may be credited to another day. However this needs to be done prior to the day booked and requested via email to chat@funstersplaycentres.co.uk
  • Our refund policy works alongside our rules of visiting and party terms and conditions

Party and event terms and conditions

Click on the link to download a PDF copy of our terms and conditions

Discontinued Annual and Play passes

All annual passes from 2020 and all blue free play passes are no longer valid after 31st December 2021. Since May 2021 Funsters has issued e vouchers when applicable.