Terms and conditions

Playing and operating safely

 

Rules of visiting

  • All children must be accompanied by an adult. The accompanying adult must supervise their children at all times.
  • Only children 12 years and under are permitted to play
  • The height restriction is 5’2″
  • No access will be permitted to Funsters without pre payment or payment on arrival, this is for both children and adults
  • Test and trace information must be given or QR codes scanned to check in
  • Anybody who is unwell should not visit
  • Everybody on arrival should sanitise their hands and sanitise your hands frequently throughout your visit
  • We ask you leave Funsters promptly at the end of your play or party session
  • Funsters reserves the right to ask people to leave
  • Promotions may be withdrawn at the discretion of Funsters
  • It is forbidden to smoke, vape and consume alcohol or drugs on our premises
  • Climbing on the outside of the playframe is strictly forbidden
  • We recommend long sleeves and trousers to be worn and avoid clothes made of man-made fibres
  • Adults are asked to check children are not carrying items in their pockets before entering to play and not wearing pinned badges or school ties
  • Antisocial behaviour is not  tolerated – guilty parties may be asked to leave. Please do not try to deal with a situation yourself
  • CCTV operates within the playcentre and may be used for the purpose of prosecution
  • Report all accidents to a member of staff
  • Report all spillages to staff
  • Party poppers and confetti are not allowed
  • Mascots, character visits and outside entertainers are not permitted on site unless provided by Funsters. Funsters will deny access to any of these on arrival
  • Safety first, do not bring a knife or a method to light candles
  • Electrical equipment cannot be plugged in at Funsters unless proof of up to date PAT testing is shown and agreed with management
  • Nappy changing facilities are provided 
  • No chewing gum allowed
  • Only food, drink and confectionary purchased from Funsters can be consumed on our premises. This includes birthday cakes.

Refunds

  • Deposits and payments for parties are non-refundable. Any payments made above the minimum amounts will be treated as deposit monies and are also non-refundable
  • In the event of cancellation of a party by you, for whatever reason refunds will not be given however it may be transferred to another booking. The transferring of funds to a different booking attracts a £10 admin charge
  • In the event of cancellation of a party or play session by Funsters, for example due to COVID-19 restrictions or essential maintenance, a transfer or refund will be offered
  • Purchased event tickets are non-refundable
  • Event tickets/play purchased online are non-refundable under any circumstance
  • Play purchased on-line is non-refundable however it may be credited to another day. However this needs to be done prior to the day booked and requested via email to chat@funstersplaycentres.co.uk
  • Our refund policy works alongside our rules of visiting and party terms and conditions

Party and event terms and conditions

 Click on the link to download a PDF copy of our terms and conditions 

  • Traditional Party terms and conditions
  • Party 100 terms and conditions
  • Private Hire terms and conditions
  • D.I.Y private hire terms and conditions
  • Little Funsters with food terms and conditions
  • Little Funsters without food terms and conditions
  • Little Funsters event terms and conditions
  • Event terms and conditions