Firstly welcome back Customers, we have missed you and the play centre just isn’t as much fun without hearing the children happily playing.
We have been working hard to ensure we operate Funsters in a COVID-19 environment as secure as possible.
Indoor play has a very strict set of guidelines and laws on how they can operate so please bear with us there are lots of changes but still the same fun!
Rules of visiting
There is no longer unlimited play but play sessions which have to be pre book via the online booking system or telephoning the playcentre.
On arrival to Funsters or Little Funsters to your pre booked session you must wash your hands or use sanitizer and then use frequently throughout the play session, Funsters has installed many hand sanitising stations throughout both venues.
Everyone over the age of 11 SHOULD wear a face covering.
People exempt from wearing a face covering ideally need to show a medical exemption card.
If you can not wear a face covering then these additional rules apply to you;
you can not go on the play equipment,
you must actively stay 2metres away from other groups/bubbles,
you must stay at your table unless necessary, this is to protect yourself, other people and the business from fines for not ensuring people follow the law of wearing a face covering inside our premises, the staff will actively but politely have to enforce these rules.
Funsters staff do not discriminate: we just enforce the rules set out by the governing bodies and the government to keep everyone safe.
Funsters can only allow a very limited number of guests to enter without wearing a face covering, you may be refused entry as we have reached the limit.
Only people with genuine medical reasons should not wear a face covering, be considerate of others.
You must not attend if any one in your group/bubble is unwell or isolating.
You must not attend if you have been told to isolate.
Everyone must scan the QR code for the NHS test and trace app.
We will take you to your allocated table.
Tables can not be moved and the chairs must remain around the table allocated.
Groups/Bubbles can not be any greater than 6 people.
You can not change tables and/or chairs.
There is now a seperate entrance and exit once you come through the double doors and gates which are activated by the reception staff.
Social distanced queueing area for the counter to order food and drink please follow the instruction on the signage.
Social distanced queuing area for the toilets please follow the instructions on signage.
Adults can assist children on the play equipment;
By assist we mean following the children at a slow pace anyone seen to be over 12 with no child(ren) 12 or under near them will be asked to come off the play equipment promptly
The food and drink menu has changed as the play sessions are restricted times the menu reflects quick meals and more snack food. Food will be brought to your table along with cutlery and sauces.
Funsters staff have to frequently clean high contact points and:
Must complete a deep and through clean between play sessions
Complete a deep clean opening and closing of the day
Staff must wear face coverings.
The guidelines tell us we must allow fresh air to flow through the venues and we have monitoring devices to measure the air quality. If and when the air quality goes below the specified amount Funsters has to open windows and doors to allow fresh air flow, please bring layers of clothes with you, even though we will have the heating on we have no choice but to open the windows and doors if the levels become too low, it would only be for a short period of time 10-15minutes. Doors will have gates on to prevent the children being able to leave.
The pre booking system ensure we have everyone’s details for test and trace purposes.
Our staff are well trained and most have a lot of experience in operating or working in a play centre. We have worked hard so you can feel safe and secure from COVID – 19.
We are all in this together, let’s all work together.
Remember; hands, face and space